Recalls ·2011 Mercury Mariner FWD

2011 Mercury Mariner FWD recalls and complaints

NHTSA lists 3 recalls for the 2011 Mercury Mariner FWD; the most frequently affected component is fuel system, gasoline — fuel pump. Owners filed 87 complaints, most often about steering. Among the 6 model years of this model in the database, 2011 ranks #5 for number of recalls.

Recalls3
Complaints87

Check your own vehicle by VIN at NHTSA →

Recalls (3)

Fuel system, gasoline — Fuel pumpCampaign 16V777000 · 26 Oct 2016

Problem: Ford Motor Company (Ford) is recalling certain model year 2010-2012 Ford Escape vehicles manufactured February 26, 2009, to April 29, 2012, and 2010-2011 Mercury Mariner vehicles manufactured February 25, 2009, to December 12, 2010. On vehicles with a 3.0L engine, the Fuel Delivery Module (FDM) may crack, causing a fuel leak.

Risk: A fuel leak in the presence of an ignition source increases the risk of a fire.

Remedy: Ford will notify owners, and dealers will replace the FDM flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on December 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16S41.

Suspension — Wheel bearingCampaign 15E045000 · 03 Jun 2015

Problem: The Timken Company (Timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from January 22, 2015, to May 21, 2015, to be used as service parts on 2001-2012 Ford Escape, 2001-2011 Mazda Tribute, and 2005-2011 Mercury Mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.

Risk: Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.

Remedy: Timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on May 21, 2015. Owners may contact Timken customer service at 1-866-984-6536.

Steering — Electric power assist systemCampaign 14V284000 · 29 May 2014

Problem: Ford Motor Company (Ford) is recalling certain model year 2008-2011 Ford Escape and Mercury Mariner vehicles manufactured August 18, 2006, through September 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the Electric Power Steering (EPS) assist.

Risk: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.

Remedy: Ford will notify owners, and dealers will update the software for the power steering control module (PSCM) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the PSCM when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on July 18, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S05.

What owners complain about

Share of the 40 most recent complaints stored for this model year, by component. Owners can list more than one component.

Steering17 · 42%
Fuel/propulsion system10 · 25%
Power train5 · 12%
Fuel system5 · 12%
Gasoline5 · 12%
Unknown or other3 · 8%
Visibility/wiper1 · 2%
Suspension1 · 2%

When complaints were filed

20165
20176
201812
20192
20203
20213
20222
20233
20251
20263

From owner complaints

I'm very upset and on the verge of tears! My steering wheel suddenly locked on me! I almost wrecked! This has happened a few times & i have no warning light on my dashboard

Steering · Dec 2020 · NHTSA complaint record

Power steering assist will go out without warning causing the car to lose it's power steering and may even lock up totally.this has happened repeatedly since june of 2017 and has gotten progressively worse. We had to repair it in december of 2017 at a cost of $1500.00.

Steering · Jul 2017 · NHTSA complaint record

Tl* the contact owns a 2011 mercury mariner. While driving approximately 60 mph, the steering ability became very difficult. The contact decreased the speed and drove home. The dealer was not notified. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure…

Steering · Nov 2018 · NHTSA complaint record

Tl* the contact owns a 2011 mercury mariner. The contact stated that the vehicle experienced intermittent power steering assist failure with an unknown warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic who informed the contact that there was a recall on the vehicle for…

Steering · Oct 2020 · NHTSA complaint record

How this year compares

Recalls per model year for this model.

Related pages

Source

Recall and complaint records from the US National Highway Traffic Safety Administration (NHTSA). A recall listed here may not apply to every vehicle of this model year — always check your VIN with NHTSA or a dealer.